From luxury automobiles to high-tech electronics, the phrase “made in Japan” is synonymous with quality and reliability. The Japanese have a well-deserved reputation for their relentless pursuit of excellence, but it wasn’t always that way.
At the end of WWII, many Japanese cities lay in ruin, its manufacturing base destroyed and its economy devastated. General Douglas McArthur assembled a team of American business consultants to spearhead the rebuilding of the Japanese economic recovery. Dr. W. Edwards Deming, a statistician who worked at the US census bureau, was selected as a member of that distinguished team.
It was Dr. Deming who introduced the Japanese business leaders to the concept of Total Quality Management (TQM). Japan used the philosophy of TQM and the concept of continuous improvement to set and achieve ambitious national goals. Quality management best practices developed quickly in Japanese plants and became a major driving factor behind the Japanese management philosophy. By 1960, the culture of quality control management had become a national preoccupation.
In the early ‘70s, Ford Motor Company bought an interest in the Japanese automobile company, Mazda. Shortly after the partnership started, Ford discovered that the Japanese manufactured transmissions were seven times more reliable and smoother running than the American-made version. The management team at Ford disassembled the Japanese transmission and to their surprise, discovered that the parts were meticulously machined to a tolerance way beyond industry specifications. The blueprints allowed a tolerance of plus or minus a few millimeters, and while the American-made gears varied within the allowable tolerance, all of the Japanese-made gears were right on the desired value with a negligible amount of variation. The American transmission was built with a standard of “good enough” because it met the acceptable levels for tolerance.
Guided by the principles of TQM, in 1950 the Japanese government set a ten-year goal of becoming the number one country in the world in the production of textiles. Upon achieving this goal, in 1960, they set a new challenge of becoming the number one country in the world in the production of steel. This is a noteworthy goal considering the fact that Japan doesn’t have coal or iron ore deposits of any significance. In 1970, the Japanese turned their attention to dominating the automobile industry. In the 80′s, Japan was determined to set the quality standard in the field of computers and electronics.
Do you have written business and personal goals? Are you practicing continuous improvement in your business, or is the status quo good enough? Could your sales and marketing materials use an update? Are you actively involved in personal and professional self-development to improve your skills? Don’t settle for good enough.
“Quality is never an accident; it is always the result of high intention, sincere effort, intelligent direction and skillful execution.”
- William A. Foster
Many years ago... two British salesmen were sent by a shoe manufacturer to Africa to investigate and report back on the market potential for shoes sales.
Salem Ma is the busiest this time of year, go to: